Privacy Policy

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Last updated: June 1, 2026

This Privacy Policy explains how GoHighLead, LLC ("HighLead," "we," "us," or "our") collects, uses, shares, and protects information when you visit gohighlead.com (the "Site") or use our marketing and CRM services (the "Services"). By using the Site or Services, you agree to the practices described here.

Who We Are

HighLead provides marketing and customer-relationship management services purpose-built for the scalp micropigmentation (SMP) industry, including advertising management, landing pages, websites, booking calendars, chat widgets, and sales automation. Our platform is built on GoHighLevel.

Information We Collect

Information you provide

We collect information you give us directly, such as your name, email address, phone number, business details, and any message content when you complete a form, book a call, use a chat widget, request a demo, or sign up for our Services.

Billing information

When you purchase Services, payment and billing details are collected and processed by our payment processor, Stripe. We do not store full card numbers on our systems.

Information collected automatically

When you visit the Site, we automatically collect usage data such as your IP address, browser type, device information, pages viewed, referring URLs, and interactions with our pages. We collect this through cookies and similar tracking technologies.

Information we process on behalf of clients

When you are a HighLead client, our Services process information about your own leads and customers (such as their names, contact details, and communications) so we can deliver marketing and CRM functions for you. With respect to that data, our client is the controller and HighLead acts as a processor on the client's behalf.

How We Use Your Information

  • To provide, operate, and improve the Site and Services.
  • To respond to inquiries, schedule calls, and provide customer support.
  • To process payments and manage billing and accounts.
  • To send service-related and, where permitted, marketing communications.
  • To measure and improve the performance of our advertising and website.
  • To detect, prevent, and address fraud, security, or technical issues.
  • To comply with legal obligations.

Cookies and Tracking Technologies

We use cookies, pixels, and similar technologies to operate the Site, remember preferences, analyze traffic, and measure advertising performance. This includes the Meta Pixel and Google advertising and analytics tags. You can control cookies through your browser settings. For more detail, see our Cookie Policy.

How We Share Information

We do not sell your personal information. We share information in the following limited circumstances:

Service providers

We share information with trusted vendors who perform services for us, including GoHighLevel (platform and CRM), Stripe (payment processing), Meta and Google (advertising and analytics), Calendly (scheduling), and Webflow (website hosting). These providers may only use the information to perform services for us.

Legal requirements

We may disclose information if required by law, subpoena, or government request, or to protect the rights, property, or safety of HighLead, our clients, or others.

Business transfers

If we are involved in a merger, acquisition, financing, or sale of assets, information may be transferred as part of that transaction.

Data Retention

We retain personal information for as long as needed to provide the Services, fulfill the purposes described in this Policy, comply with our legal obligations, resolve disputes, and enforce our agreements. When information is no longer needed, we delete or de-identify it.

Data Security

We use reasonable administrative, technical, and physical safeguards designed to protect personal information. However, no method of transmission or storage is completely secure, and we cannot guarantee absolute security.

Your Privacy Rights

Depending on where you live, you may have the right to access, correct, delete, or restrict the use of your personal information, to opt out of certain sharing, and to withdraw consent. Residents of California (CCPA/CPRA) and individuals in the EEA/UK (GDPR) may have additional rights. To exercise any right, contact us using the details below. We will not discriminate against you for exercising your rights.

For personal information we process on behalf of a client, please direct your request to that client; we will assist them as their processor.

Marketing Communications

You can opt out of marketing emails at any time using the unsubscribe link in those messages or by contacting us. We may still send you service-related messages.

Children's Privacy

Our Site and Services are intended for businesses and are not directed to children under 18. We do not knowingly collect personal information from children. If you believe a child has provided us information, contact us and we will delete it.

Third-Party Links

The Site may contain links to third-party websites and services we do not control. This Policy does not apply to those sites, and we are not responsible for their privacy practices. We encourage you to review their policies.

International Users

We are based in the United States and process information there. If you access the Services from outside the United States, you understand your information may be transferred to and processed in the United States.

Changes to This Privacy Policy

We may update this Policy from time to time. When we do, we will revise the "Last updated" date above. Material changes will be communicated where appropriate. Your continued use of the Site or Services after changes take effect constitutes acceptance of the updated Policy.

Contact Us

If you have questions about this Privacy Policy or our data practices, contact us:

GoHighLead, LLC
340 9th St North, Suite 83
Naples, FL 34102
Phone: (239) 360-4494
Email: sales@gohighlead.com